- Account Registration
- Orders and Ordering
- How do I enter an online order?
- How do I add a brand/retailer to my account?
- Can I have access to more than one retailer?
- How long does it take to become an approved vendor for a retailer/brand?
- Can I cancel my order?
- Can I return my order?
- Can I combine multiple orders?
- What is a CR Number?
- Why is there a minimum order quantity?
- Where is my backorder and when will it be shipped?
- Terms & Conditions of Sale
- Why do I see multiple invoices for one order?
Do I need to register before ordering?
To submit an order you much register. Registration only needs to be completed once, without fee.
Click here for step-by-step directions on how to register.
*You must be registered and authorized prior to ordering
How do I register?
Please click here for step-by-step instructions.
How do I retrieve my password?
If you have forgotten your password please follow the directions below. If you do not have a password you must register. You cannot obtain another colleague’s password.
Click here for instructions on how to retrieve your password.
Orders and Ordering
How do I enter an online order?
Once your account information has been verified and approved by the brand team you will be notified by a CSI customer service representative. This email will allow web access and include ordering information on how to place an order.
How do I add a brand/retailer to my account?
Click here for instructions on how to add a brand/retailer to your account.
Can I have access to more than one retailer?
Yes you may. Click here for step-by-step instructions.
How long does it take to become an approved vendor for a retailer/brand?
Color Solutions International must first obtain approval from the retailer/brand before you can enter your order. The approval processes can take up to one business day.
Click here to learn how to register.
Can I cancel my order?
Orders cannot be canceled if the .QTX file has been released. Contact you customer service representative for further questions.
Can I return my order?
Click here to view our return and refund policy.
Can I combine multiple orders?
Yes! We can combine your orders upon request. As shown in the PDF, please enter the order number(s) that you wish to combine within the online order notes. Depending on the time of day of the request, we will make all efforts to combine the orders into one shipment.
Click here to view the pdf
What is a CR Number?
The CR # is a Customs Registration number required by the Chinese government, click here for further explanation from the couriers. If you need further help. you may want to speak to your courier, or a customs broker.
Why is there a minimum order quantity?
The minimum order quantity is determined by the retailer or brand in efforts to support quality control.
Where is my backorder and when will it be shipped?
Please contact your CSI customer service representative to get an update on your back order’s status.
Terms & Conditions of Sale
Click Terms & Conditions to view.
Why do I see multiple invoices for one order?
CSI invoices as we ship, which means that it is possible to have multiple invoices from the same order due to different shipment times.
If you wish to set your account on ‘ship complete’ or ‘one shipment only’ please contact your customer service representative and provide your username.