DyStar Technical Service Representatives
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CSI Shop – New Features
Click the link below to see what’s NEW for the CSI Shop site. New Features on CSI Shop
How to Place an order on the New CSI Shop Site
Click the link below to see step by step instructions for the new CSI Shop. How to Place an Order
How do I Register on the CSI Website?
Click here to view, print or download the instructions for registering on the CSI website.
What is a CR Number?
CR Number A CR Number, is a 10-digit Customs Registration Number required for importing products into China. The importer in China, who must be registered with the Chinese Agency of Industry and Commerce, will need to obtain a CR Number from China Customs. Another option for the Chinese importer is to use an Import-Export Agent to handle Full Article…
CSI Customer Service Representatives
Shipping & Logistics FAQs
Shipping & Logistics When will my order ship? Order Processing Times: 1. Credit Card orders will process within 3 business days then ship how you have requested on your order 2. Wire Transfer orders will process within 3 business days upon receiving funds and then ship how you have requested on the order. What are the shipping Full Article…
Invoices
Where is my invoice? Invoices are emailed to the “bill to” email address on your order at the time they are shipped. You will not receive an invoice for backordered items until they are restocked and shipped. If you require a copy of your invoice for a previous order please note the attached pdf What Full Article…
QTX Files
What is a .QTX File A .QTX file contains the reflectance measurements for a color. The QTX file should be imported into Color Matching & Quality Control Software. A .QTX file is a text file that contains the reflectance measurements for a color. The .QTX file can be imported into Color Matching & Quality Control Software. Click here for the Best Practices Full Article…
Certified Standards
What is a Certified Color Standard Certified Color Standards are a combination of a visual reference and a master electronic standard in the form of spectrophotographic reflectance data and are typically stored in a qtx-formatted file. Certified color standards are customized for the brand or retailer with their individual color names or IDs, their logo, and their own Full Article…