Account Registration

Do I need to register before ordering?

To submit an order you much register. Registration only needs to be completed once, without fee.

Click here for step-by-step directions on how to register.

*You must be registered and authorized prior to ordering 

How do I register?

Please click here for step-by-step instructions.

How do I retrieve my password?

If you have forgotten your password please follow the directions below. If you do not have a password you must register. You cannot obtain another colleague’s password.

Click here for instructions on how to retrieve your password.

Orders and Ordering

How do I enter an online order?

Once your account information has been verified and approved by the brand team you will be notified by a CSI customer service representative. This email will allow web access and include ordering information on how to place an order.

How do I add a brand/retailer to my account?

Click here for instructions on how to add a brand/retailer to your account.

Can I have access to more than one retailer?

Yes you may. Click here for step-by-step instructions.

How long does it take to become an approved vendor for a retailer/brand?

Color Solutions International must first obtain approval from the retailer/brand before you can enter your order. The approval processes can take up to one business day.

Click here to learn how to register.

Can I cancel my order?

Orders cannot be canceled if the .QTX file has been released. Contact you customer service representative for further questions.

Can I return my order?

Click here to view our return and refund policy.

Can I combine multiple orders?

Yes! We can combine your orders upon request. As shown in the PDF, please enter the order number(s) that you wish to combine within the online order notes. Depending on the time of day of the request, we will make all efforts to combine the orders into one shipment.

Click here to view the pdf

What is a CR Number?

A CR Number, is a 10-digit Customs Registration Number required for importing products into China.   The importer in China, who must be registered with the Chinese Agency of Industry and Commerce,  will need to obtain a CR Number from China Customs.  Another option for the Chinese importer is to use an Import-Export Agent to handle the shipment on their behalf.

Both importers and exporters in China are required to apply for a Customs Registration code (“CR Code”) from the customs authorities, or to cooperate with a party that has such a CR Code and is authorized to act as their ‘importer’ or ‘exporter of record’ for their shipments. This CR code should appear on the customs clearance paperwork for all your shipments to China, except for documents and personal effects. We would therefore like to ask you to clearly communicate the importance of these new requirements (for both the HS Code and CR Code) with your trading partners in China, as your shipments to and from China can be placed ‘on hold’ by the Chinese customs authorities until all necessary information is available to them.

Why is there a minimum order quantity?

The minimum order quantity is determined by the retailer or brand in efforts to support quality control.

Where is my backorder and when will it be shipped?

Please contact your CSI customer service representative to get an update on your back order’s status.

Terms & Conditions of Sale

Click Terms & Conditions to view.

Why do I see multiple invoices for one order?

CSI invoices as we ship, which means that it is possible to have multiple invoices from the same order due to different shipment times.

If you wish to set your account on ‘ship complete’ or ‘one shipment only’ please contact your customer service representative and provide your username.