{"id":131,"date":"2013-02-28T14:28:12","date_gmt":"2013-02-28T14:28:12","guid":{"rendered":"https:\/\/csicolorworld.com\/wiki\/?p=131"},"modified":"2023-01-24T17:20:04","modified_gmt":"2023-01-24T17:20:04","slug":"account-and-ordering-information","status":"publish","type":"post","link":"https:\/\/ecolorworld.com\/wiki\/account-and-ordering-information\/","title":{"rendered":"Account & Ordering Information"},"content":{"rendered":"

Account Registration<\/h1>\n

Do I need to register before ordering?<\/h2>\n

To submit an order you much register. Registration only needs to be completed once, without fee.<\/p>\n

Click here<\/a> for step-by-step directions on how to register.<\/p>\n

*You must be registered and authorized prior to ordering\u00a0

<\/div><\/em><\/p>\n

How do I register?<\/h2>\n

Please click here<\/a> for step-by-step instructions.

<\/div>\n

How do I retrieve my password?<\/h2>\n

If you have forgotten your password please follow the directions below. If you do not have a password you must register. You cannot obtain another colleague\u2019s password.<\/p>\n

Click here<\/a> for instructions on how to retrieve your password.

<\/div>\n

Orders and Ordering<\/h1>\n

How do I enter an online order?<\/h2>\n

Once your account information has been verified and approved by the brand team you will be notified by a CSI customer service representative<\/a>. This email will allow web access and include ordering information on how to place an order.

<\/div>\n

How do I add a brand\/retailer to my account?<\/h2>\n

Click here<\/a> for instructions on how to add a brand\/retailer to your account.

<\/div>\n

Can I have access to more than one retailer?<\/h2>\n

Yes you may. Click here<\/a> for step-by-step instructions.

<\/div>\n

How long does it take to become an approved vendor for a retailer\/brand?<\/h2>\n

<\/b>Color Solutions International must first obtain approval from the retailer\/brand before you can enter your order. The approval processes can take up to one business day.<\/p>\n

Click here<\/a> to learn how to register.

<\/div>\n

Can I cancel my order?<\/h2>\n

<\/b>Orders cannot be canceled if the .QTX file has been released. Contact you customer service representative<\/a> for further questions.

<\/div>\n

Can I return my order?<\/h2>\n

Click here<\/a> to view our return and refund policy.

<\/div>\n

Can I combine multiple orders?<\/h2>\n

<\/b>Yes! We can combine your orders upon request. As shown in the PDF, please enter the order number(s) that you wish to combine within the online order notes<\/i>. Depending on the time of day of the request, we will make all efforts to combine the orders into one shipment.<\/p>\n

Click here<\/a> to view the pdf

<\/div>\n

What is a CR Number?<\/h2>\n

A CR Number, is a 10-digit Customs Registration Number required for importing products into China.\u00a0 \u00a0The\u00a0importer\u00a0<\/i><\/b>in China, who must be registered with the Chinese Agency of Industry and Commerce,\u00a0\u00a0will need to obtain a CR Number from China Customs.\u00a0 Another option for the Chinese importer is to use an Import-Export Agent to handle the shipment on their behalf.<\/p>\n

Both importers and exporters in China are required to apply for a Customs Registration code (\u201cCR Code\u201d) from the customs authorities, or to cooperate with a party that has such a CR Code and is authorized to act as their \u2018importer\u2019 or \u2018exporter of record\u2019 for their shipments. This CR code should appear on the customs clearance paperwork for all your shipments to China, except for documents and personal effects. We would therefore like to ask you to clearly communicate the importance of these new requirements (for both the HS Code and CR Code) with your trading partners in China, as your shipments to and from China can be placed \u2018on hold\u2019 by the Chinese customs authorities until all necessary information is available to them.<\/p>\n

<\/div>\n

Why is there a minimum order quantity?<\/h2>\n

The minimum order quantity is determined by the retailer or brand in efforts to support quality control.<\/p>\n

<\/div>\n

Where is my backorder and when will it be shipped?<\/h2>\n

Please contact your CSI customer service representative<\/a> to get an update on your back order\u2019s status.<\/p>\n

<\/div>\n

Terms & Conditions of Sale<\/h2>\n

Click Terms & Conditions<\/a> to view.<\/p>\n

<\/div>\n

Why do I see multiple invoices for one order?<\/h2>\n

CSI invoices as we ship, which means that it is possible to have multiple invoices from the same order due to different shipment times. <\/b><\/p>\n

If you wish to set your account on \u2018ship complete\u2019 or \u2018one shipment only\u2019 please contact your customer service representative<\/a> and provide your username.<\/p>\n","protected":false},"excerpt":{"rendered":"

Account Registration Do I need to register before ordering? To submit an order you much register. Registration only needs to be completed once, without fee. Click here for step-by-step directions on how to register. *You must be registered and authorized prior to ordering\u00a0 How do I register? Please click here for step-by-step instructions. How do  Full Article…<\/a><\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[6],"tags":[20,21,24],"class_list":["post-131","post","type-post","status-publish","format-standard","hentry","category-purchasing-orders","tag-invoices","tag-my-account","tag-orderingg","comment-status-open"],"yoast_head":"\nAccount & Ordering Information - CSI Wiki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecolorworld.com\/wiki\/account-and-ordering-information\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Color Solutions International\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/\"},\"author\":{\"name\":\"Color Solutions International\",\"@id\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/#\\\/schema\\\/person\\\/ec0a24d3795b16db7ed50f4ad149dfbb\"},\"headline\":\"Account & Ordering Information\",\"datePublished\":\"2013-02-28T14:28:12+00:00\",\"dateModified\":\"2023-01-24T17:20:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/\"},\"wordCount\":661,\"commentCount\":0,\"keywords\":[\"Invoices\",\"My Account\",\"Orderingg\"],\"articleSection\":[\"Purchasing & Orders\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/\",\"url\":\"https:\\\/\\\/ecolorworld.com\\\/wiki\\\/account-and-ordering-information\\\/\",\"name\":\"Account & Ordering Information - 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